FAQ & Support
If you need help, reach out — real humans reply within 24 hours.
What does Connection Strategies Audio Ad Monitor™ do?
Connection Strategies Audio Ad Monitor™ (CSAAM) provides independent verification of radio campaign delivery through structured reconciliation of booked campaigns and operational activity.
You enter your booking details and upload post-times, and the system produces a clear, factual report showing:
✓ When campaign activity occurred
✓ Placement within the ad break (where available)
✓ Which creative version was delivered
✓ Any variances between booked activity and operational records
✓ Alignment with your booked schedule and invoicing
The purpose is simple: to confirm delivery clearly and neutrally — without interpretation, judgement, or commentary.
Why is verification important?
Radio advertising involves multiple schedules, markets, and operational variables.
Even in well-managed environments, delivery can vary.
Through extensive real-world testing, natural variation was observed across:
- Stations
- Networks
- Dayparts
- Markets
These variations are a normal part of broadcast advertising, but they are often difficult to see without verification.
Verification provides clarity by reconciling booked campaigns with operational activity — supporting alignment, confidence, and efficient reconciliation.
Who is this for?
CSAAM is designed for anyone running radio advertising who wants clear, factual confirmation of delivery, including:
✓ Small businesses
✓ Growing brands
✓ Regional and national advertisers
✓ Media and creative agencies
✓ Radio stations and networks
CSAAM is designed to be accessible and suitable for campaigns of all sizes.
Can CSAAM support large agency or multi-station deployments?
Yes.
CSAAM supports both smaller local campaigns and larger multi-station or multi-market deployments.
While standard plans list typical station ranges, larger rollouts can be accommodated — please contact us to discuss your rollout requirements.
The reporting model, verification process, and support remain consistent regardless of campaign scale.
How fast is reporting?
Reports are generated quickly once booking data and operational activity records are provided.
There are no complex dashboards or lengthy setup processes — just straightforward confirmation of delivery.
Does this tool measure performance or results?
No.
CSAAM does not measure performance, effectiveness, ROI, attribution, audience behaviour, or outcomes.
Its sole purpose is to provide independent verification through reconciliation of booked campaigns and operational activity.
Is this a media monitoring or surveillance tool?
No.
CSAAM is not a monitoring, surveillance, or competitive intelligence platform.
It does not track competitors, analyse market activity, or observe advertising beyond the campaigns entered by the advertiser.
Is my data private?
Yes.
All campaign data remains private to your account.
Your information is:
- Not public
- Not shared
- Not indexed
Your reports remain fully contained within your account.
Do you provide real support?
Yes — always human.
Support is always provided by a real team member.
Every plan includes:
- Replies within 24 hours
- Help understanding reports
- Setup guidance
- Ongoing assistance as needed
Will you support streaming and podcast verification?
Yes.
Streaming and podcast verification are in development and will extend CSAAM’s existing reconciliation-based verification model into additional audio channels.
These features are being built using the same principles as radio verification:
- Clear, factual confirmation of delivery
- Booked vs operational activity visibility
- Creative version identification
- Neutral reporting without interpretation or judgement
Streaming and podcast verification will not measure audience behaviour, performance, or outcomes.
Annual subscribers will receive priority access when these channels launch, aligned to plan capacity.
What if my campaign is small?
Smaller campaigns often benefit the most from verification.
The Starter plan provides the same reporting structure and clarity as larger plans, simply scaled to fewer stations — making verification accessible without unnecessary complexity.
The same reconciliation model applies regardless of campaign size.
What if my campaign changes mid-flight?
Campaigns evolve, and the system is designed to reflect real advertising conditions.
You can update booking details and post-times at any stage, and reports will reflect the most current information provided.
How do I get started?
Choose a plan on the Pricing page and follow the setup process.
If you need assistance at any point, our team is available to help.
Support Contact
support@connectionstrategies.com.au
24-hour reply guarantee
If you need assistance or clarification, we’re here to help — calmly, clearly, and without complication.